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Helpful Tips & Information

COVID-19 Hotline

If you have any questions about city closures or changes related to COVID-19 that cannot be answered by this newsletter, please call 865-429-7489. This hotline is a reliable source for updates for city information and is available 24 hours a day for residents, employees and visitors of Pigeon Forge. 

COVID-19 Helpful Information

With so much information circulating about COVID-19, it can be overwhelming and hard to determine what information is factual. Here are some key points to keep in mind through this situation to help keep you and the Pigeon Forge community safe. The below information comes from the Centers for Disease Control and Prevention.

Trusted Sources

  • Please use caution when gathering information on this disease. The Centers for Disease Control and Prevention (CDC) www.cdc.gov and the World Health Organization (WHO) www.who.int are verified sources for factual information and should be the first place you look for answers about COVID-19.

  • Social media can be misleading and is not always a valid source of information on COVID-19. Please use caution when sharing or posting information on social media as it could prevent efforts to slow the spread of this disease.

Know the Symptoms

  • COVID-19 symptoms include fever, cough, shortness of breath, or difficulty breathing.

Steps to Take

  • If you or someone you know exhibits these symptoms, please direct them to contact their primary care physician and express that they may have COVID-19. After hours, please contact your local emergency room. In the event of an emergency, please call 911.  

  • People who are undergoing testing should isolate at home until results are received.

  • Confirmed cases should isolate at home for 14 days and should consult a doctor.

  • People who live with someone who has a confirmed case of COVID-19 should also stay home in an effort to contain the spread of the virus.

  • Please remember, if you feel sick or have symptoms, do not go to work to avoid exposing others. 

Important Reminder

Remember, high-risk groups include the elderly, people who have compromised immune systems, pregnant women, healthcare workers, people with pre-existing health issues, and those who have come into contact with confirmed COVID-19 cases. 

To protect the high-risk population, please remember there is currently no visitation allowed at hospitals and nursing homes until further notice.

Tips to Stay Healthy

As a reminder here are some ways to stay healthy and keep those around you healthy.

  • Avoid close contact with people who are sick and put distance between yourself and other people. Practice social distancing by avoiding large groups of people, limiting group sizes to no more than 10 people, and avoiding contact with high-risk groups.  

  • Cover your mouth and nose when you sneeze or cough. Cough or sneeze into a tissue and then throw it away. If you do not have a tissue, use your arm or sleeve to cover the cough or sleeve.

  • Clean your hands often. Wash your hands with soap and water, vigorously rubbing together front and back for 20 second. If you are not able to wash your hands, use alcohol-based hand sanitizers, rubbing hands together until they are dry.

  • Clean shared surfaces and equipment often.Use disinfectants to clean commonly touched items such as doorknobs, faucet handles, microwave buttons, etc. Germs travel fast with multiple hands touching shared surfaces.

  • Avoid touching your eyes, nose and mouth.

  • Stay home when you’re sick. When you are sick or have flu symptoms, stay home and contact your primary care provider.